Często zadawane pytania o Hosted.IM

Czego potrzebuję aby się zarejestrować?

Wszystko czego potrzebujesz to firmowa domena i kilka wolnych minut. Rejestracja nie trwa długo i może być przeprowadzona online poprzez przejście trzech prostych kroków.

Czy potrzebuję mieć jakieś konto Instant Messaging wcześniej?

Nie. Choć jeśli masz, możesz używać go do komunikowania się w obrębie Twojej nowej, spersonalizowanej sieci Instant Messaging.

Czy ta usługa naprawdę jest za darmo?

Tak! Jeśli masz nie więcej niż 5 użytkowników, usługa jest za darmo. Opłaty pojawiają się, jeśli chcesz zarejestrować więcej niż 10 użytkowników — skontaktuj się z ProcessOne w sprawie szczegółów.

Gdzie jest haczyk?

Nie ma! Ta usługa jest oferowana przez ProcessOne w celu dania małym firmom i grupom możliwości odkrycia jak użyteczny może być Instant Messaging w ich miejscu pracy. Tak więc, zarejestruj się i zacznij wysyłać wiadomości!

Dlaczego nie mogę wysyłać wiadomości do użytkowników GMail?

Jeśli używasz Google Apps i uruchomiłeś funkcje Chat w panelu kontrolnym, nie możesz jednocześnie używać Hosted.IM na tej domenie. Musisz wyłączyć funkcję Chat i serwer XMPP zawarty w Google Apps. Więcej informacji znajdziesz tutaj.

I need to support more users on my XMPP domain. Is it possible?

hosted.IM offers different plans according to your needs. Currently we offer two optional services to allow up to 25 or 50 users, depending on the selected plan.

In case of contracting a commercial service: What payment methods are available?

You can make payments through IMstore with Visa or Mastercard credit cards.

In case of contracting a commercial service: When should I pay?

The first time you contract a commercial service, a new account will be created on IMstore, our online shop. The aforementioned account will allow you to buy not only credit for hosted.IM, but also aquire any other offered service by Process-One on IMstore. You can buy at any time as many credit as you want and top up it on your IMstore account. After the end of each month, hosted.IM will try to automatically debit from your IMstore account the calculated monthly costs for the contracted services. If the available credit is not enough, hosted.IM will remind you about this fact to allow you to top-up your account. All amounts are in euros.

In case of contracting a commercial service: How monthly costs are calculated?

All commercial services have an associated monthly price. This is the applied rate when services were in vigency during an entire month. Amounts on services offered during periods of less than one month are calculated proportionally according to the number of days of the month, the monthly price and total days of actual service. Fractions of time less than 24 hours are rounded up in a full day. Example: 1 1⁄2 days of service are considered in the computations as a period of two days or 48 hours.

Can I skip the DNS configuration?

hosted.IM requires a minimum guarantee about domain ownership. For this reason, the service requires you to add a TXT entry type on your DNS, with an ID generated by hosted.IM. However, you have the option to configure specific DNS registries for XMPP protocol later, that way you can evaluate the quality of our service without the need to change your current DNS setup.

I have problems uploading my photo on my personal vcard. Why?

Photos or avatars can be attached to your vCard using any XMPP client supporting it, but you should keep into account that the maximum size allowed for your image is 64 Kb.

My domain is hosted by another service, however I can't connect with users inside another domain hosted by hosted.IM. What's the problem?

The most probable cause of this problem is that your domain is also registered under hosted.IM, so your message arrives to the user but the reply does not, because hosted.IM locates your domain locally and doesn't establish a server-to-server (s2s) connection, as it can be resolved internally. However the service is hosted outside hosted.IM, and the reply message never arrives. Solution: remove your domain from either hosted.IM or the external server.

I can't connect with users inside an external domain. What's the problem?

Probably its the opposite of the previous scenario: the system administrator of the other domain has registered his domain on hosted.IM but it is offering his service from another server. Solution: you should contact the system administrator of the external domain and tell him to remove the domain from either hosted.IM or the external server.

How can I connect to IRC channels using hosted.IM?

You can access the IRC gateway from within your chat client. If its enabled, you should see it after a service discovery process. If you want to use the IRC Gateway, remember to specify the room name with the format IRCRoom%IRCServer. Example: freebsd.be%irc.freenode.net.